Efficiently manage customer queries and technical support with real-time tracking.
At Centrive Technologies, our Support Ticketing System is built to help businesses and organizations efficiently manage customer inquiries, internal issues, and service requests from a single, organized platform. Designed with simplicity and scalability in mind, our solution ensures that no request falls through the cracks, boosting both response time and customer satisfaction.
Whether you're handling IT support, client issues, or operations queries, the system automatically organizes, tracks, and routes tickets to the appropriate teams. It promotes accountability, transparency, and collaboration, while empowering agents with the tools they need to deliver faster and smarter service.
With automation, real-time status updates, analytics, and multi-channel support, our ticketing system is the foundation for a smooth support experience — for both users and teams.
Manage all tickets in one place with status indicators, filters, priority levels, and team assignments — no more scattered requests.
Receive tickets via email, web forms, mobile app, or live chat — all synced into one system for unified tracking.
Automatically assign tickets to the right department or agent based on categories, keywords, or priority to minimize delays.
Define your own ticket types, severity levels, and SLA timeframes to match your operational structure and response goals.
Let support agents add private notes, tag team members, and collaborate in real time to resolve tickets efficiently.
Customers or employees can submit and monitor requests; agents have dedicated dashboards to manage workloads and history.
Notify users and support teams instantly about ticket status, new comments, and resolution updates via email or in-system alerts.
Track ticket volumes, resolution times, agent performance, and SLA adherence with easy-to-read charts and exportable reports.
Reduce ticket volume by linking relevant help articles or FAQs automatically, empowering users with self-service options.
Access and manage tickets anytime, anywhere, from any device — supporting remote teams and around-the-clock service.
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